Who We Are and How to Reach Us

Voltraxis Edge operates from Av. Manuel Llaneza, 37, 33208 Gijón, Asturias, Spain. If you have questions about how we handle your data or want to exercise your privacy rights, you can reach our team at support@voltraxisedge.com or call +34915347444.

We've designated a data protection contact who reviews our practices and makes sure we're following current regulations. This person is available to address concerns about your personal information.

Information We Collect

Running an educational platform means we need certain information to provide our services effectively. Here's what we collect and why it matters.

Information You Provide Directly

When you sign up for our 3D character modeling and animation programs, we ask for basic details like your name, email address, and phone number. If you're enrolling in paid courses, we'll need billing information—though payment processing happens through secure third-party providers who have their own privacy policies.

Throughout your learning journey, you'll create projects, submit assignments, and interact with instructors. We store this educational content to track your progress and provide feedback. Your portfolio work remains yours, but we keep copies for assessment purposes.

Information We Collect Automatically

Our platform collects technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our courses. We use this data to improve the learning experience and fix technical issues.

We also track which lessons you complete, how long you spend on different modules, and where you might be struggling. This helps us understand what's working and what needs improvement.

How We Use Your Information

Everything we collect serves a purpose. We don't gather data just to have it sitting in a database.

• Delivering the courses you've enrolled in, including providing access to learning materials, tracking your progress, and issuing certificates
• Communicating with you about your courses, upcoming programs, schedule changes, or important platform updates
• Processing payments and maintaining financial records for accounting purposes
• Improving our educational content based on how students interact with different modules
• Providing technical support when you encounter issues with the platform
• Protecting against fraud and maintaining platform security
• Complying with legal obligations related to education and business operations in Spain

Sharing Your Information

We're selective about who sees your data. Here's the complete picture of when and why we share information.

Service Providers

Some companies help us run the platform. Payment processors handle transactions, cloud storage providers host our content, and email services deliver communications. These partners only access the information necessary to perform their specific functions, and they're contractually required to protect your data.

Legal Requirements

Spanish and EU law sometimes requires us to disclose information. This might happen if there's a court order, regulatory investigation, or legitimate law enforcement request. We'll notify you about such requests unless prohibited by law.

Business Transfers

If Voltraxis Edge merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you before this happens and explain how it affects your privacy rights.

We don't sell student data to advertisers or data brokers. Your educational records aren't commodities.

Your Privacy Rights Under GDPR and Spanish Law

European data protection law gives you substantial control over your personal information. These aren't just theoretical rights—we've built processes to honor them.

Data Security Measures

We take practical steps to protect your information from unauthorized access, accidental loss, or malicious attacks.

Our platform uses industry-standard encryption for data transmission. Your password is hashed and salted—we can't see it even if we wanted to. Access to student records is restricted to staff members who need it for their specific roles.

We maintain regular backups stored in secure facilities, conduct security audits, and update our systems to address known vulnerabilities. Our servers are located in facilities that meet European data protection standards.

But security isn't just technical. We train our staff on data protection principles and limit access based on job responsibilities. We also monitor for suspicious activity and have procedures for responding to potential breaches.

Despite these precautions, no online system is completely secure. If we discover a data breach that affects your information, we'll notify you and the relevant authorities as required by law.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our retention approach.

While you're an active student, we maintain complete records of your coursework, progress, and account details. After you complete a program, we keep your academic records for seven years—this lets us verify your credentials if you need proof of completion for employment or further education.

Financial records are retained for ten years to comply with Spanish tax and accounting regulations. Marketing communications are kept until you unsubscribe, then we remove your information from our lists within 60 days.

If you request account deletion, we'll remove personal identifiers while keeping anonymized data for statistical analysis. This helps us improve our programs without compromising your privacy.

International Data Transfers

Our primary operations are in Spain, but some service providers operate globally. When your data leaves the European Economic Area, we ensure it receives equivalent protection.

We use Standard Contractual Clauses approved by the European Commission when transferring data to countries without adequacy decisions. These are legal commitments that require recipients to protect your information according to European standards.

Cloud storage providers we work with maintain data centers in the EU whenever possible. When international transfers are necessary, we verify that appropriate safeguards are in place.

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. Essential cookies let you log in and navigate between lessons. These are necessary for the platform to work.

Analytics cookies help us understand how students use the platform—which features are popular, where people get stuck, and how we can make improvements. These are optional, and you can disable them in your browser settings.

We don't use advertising cookies or tracking pixels that follow you across the internet. Our focus is on education, not behavioral advertising.

Children's Privacy

Our programs are designed for adults and students over 16. If you're under 16 and want to enroll, we need parental consent. We take extra care with information from younger students and limit data collection to what's strictly necessary for educational purposes.

If we discover we've inadvertently collected data from someone under 16 without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy regulations evolve, and our practices might change as we improve our services. When we update this policy, we'll post the new version here and update the date at the top.

Significant changes will be communicated directly through email or a prominent notice on the platform. We won't reduce your rights under this policy without explicit consent.

Questions and Concerns

Privacy policies can feel overwhelming. If something isn't clear or you have specific questions about how we handle your information, we're here to explain.

We'd rather answer questions proactively than have you worry about your data. Our team responds to privacy inquiries seriously and promptly.